Refund Policy

1. Refund Eligibility

Refund eligibility depends on the cancellation policy selected by the host and the timing of the cancellation. Refunds are processed only when a cancellation meets the applicable policy requirements.

If a booking qualifies for a refund, the refunded amount will be calculated according to the conditions stated at the time of booking.

2. Refund Processing

Approved refunds are issued using the original payment method whenever possible. Processing times may vary depending on the payment provider and financial institution, but refunds are generally completed within a reasonable timeframe after approval.

Skoglar is not responsible for delays caused by banks, payment processors, or external financial systems.

3. Partial Refunds and No-Shows

Partial refunds may apply in certain cases, such as shortened stays or late cancellations, depending on the host’s policy. No-shows, where the guest fails to arrive without prior cancellation, are generally not refundable unless stated otherwise by the host.

4. Service Issues During Stay

If a guest experiences a significant issue during their stay, they are encouraged to contact the host immediately through the platform to seek a resolution. If the issue cannot be resolved, Skoglar may review the case and determine whether a partial or full refund is appropriate.

4. Platform Role and Limitations

Skoglar facilitates communication and payment but does not own or manage the listed properties. Refund decisions are primarily based on host policies and verified circumstances. Skoglar aims to act fairly and transparently in all refund-related matters.